❗️READ THIS - if WiFi or Micros is slow

 

If your Micros is running slow, these are 3 things you can do while waiting for support.

1. Check Internet and WiFi
2. Restart the XPO Service
3. Restart slow Server iPads and Micros Workstations

Internet and WiFi 

Internet - run a Speedtest.

1. On the Micros PC, open the Chrome browser.
2. Navigate to https://www.speedtest.net and click on Go.
3. Take note of the results, then add them to the ticket.

☝️ The Internet speed is good If the Download and Upload Speed are over 50 Mbps.

 

WiFi - run a WiFiman Speedtest.

1. On a Server iPad, open the blue WIFIman app.
2. Run a speed test in the Dining and Lounge.
3. Take note of the results, then add them to the ticket.

☝️ This is the WIFIman app. It should be on all Server iPads if not, find iPads CWKS01-04.

☝️ This is how to start a WIFIman speed test.

☝️ This is an OK Speedtest because the speed is over 50 Mbps, but the download speed is less than 20Mbps.

 

If - the Internet and WiFi speeds are good, you can follow the steps below.

If - the Internet and WiFi are slow, add the speed test results to the ticket. 

 

Restart the XPO Service

Refer to this document (*Note: you will need to be logged in to an earls.ca email account to view)

 

Restart Micros Workstations and Server Tablets

Refer to this document (*Note: you will need to be logged in to an earls.ca email account to view)

If you perform the tests above, please add the steps you did in the ticket. Earls IT Support will get back to you in less than 1 Business Hours. 

Sorry for the inconvenience.